Rule CG-TRB-008
Patient privacy: what rule CG-TRB-008 checks
Rule CG-TRB-008 is one of the checker's patient privacy rules. It cites 45 CFR 164.502(a). The reason, source and safer wording are below.
CG-TRB-008 · Blocks approval · Citation checked against stored text
Replying to a public review by confirming the reviewer was a patient or naming their condition, medication or chart contents discloses protected health information.
Source: HIPAA Privacy Rule, 45 CFR 164.502(a); HHS OCR guidance on responding to online reviews
Safer wording: Reply generically, without confirming the person is a patient or mentioning any condition, treatment or record. Invite them to call the office.
45 CFR 164.502(a) · Needs counsel review
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