Rule CG-PRV-003
Patient privacy: what rule CG-PRV-003 checks
Rule CG-PRV-003 is one of the checker's patient privacy rules. It cites 45 CFR 164.502(a). The reason, source and safer wording are below.
CG-PRV-003 · Blocks approval · Citation checked against stored text
A reply that confirms or implies the reviewer was a patient discloses protected health information, even if they posted first.
Source: HIPAA Privacy Rule, 45 CFR 164.502(a); HHS OCR guidance on responding to online reviews
Safer wording: Reply generically and take it offline, for example: We take all feedback seriously. We cannot discuss any individual's care here; please call our office.
45 CFR 164.502(a) · Needs counsel review
Next step
Check your copy against this rule
Run the checker and every flag cites its rule and source.