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Rule CG-TES-005

Patient quotes and reviews: what rule CG-TES-005 checks

Rule CG-TES-005 is one of the checker's patient quotes and reviews rules. It cites 16 CFR Part 465. The reason, source and safer wording are below.

  1. CG-TES-005 · Blocks approval · Citation checked against stored text

    Rewarding positive reviews, removing negative ones, writing your own reviews, or punishing patients who post negative ones are prohibited review practices.

    Source: FTC Rule on the Use of Consumer Reviews and Testimonials, 16 CFR Part 465; FTC Act section 5

    Safer wording: Ask for honest feedback with no reward tied to the rating, never remove or discourage negative reviews, and never write reviews yourself.

    16 CFR Part 465 · Needs counsel review

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